Franchise Quality Monitoring Systems

Critereon technology effectively produces cleaner, safer and more profitable restaurants

“Excellence is in the details. Give attention to the details and excellence will come."

This quote from author Perry Paxton forcefully summarizes the efforts of restaurant managers worldwide. Restaurant operators understand that close attention to details means customers are assured clean environments, high-quality food, and comfortable dining experiences.

The risks associated with improperly managing restaurant facilities are critical and greatly impact financial success. Non-compliance with health department regulations, for example, often results in penalties and lower ratings--not to mention the possibility of exposing customers to serious health dangers. Furthermore, the reputation for excellence and the attainment of brand consistency--so highly coveted by restaurant and franchise managers--is placed in jeopardy, all because employees were not trained adequately or that protocols established in operations manuals were not fulfilled.

However, achieving control of restaurant management details is difficult. Today’s consumers expect restaurants to deliver convenience as well as quality ingredients and attractive presentations. So, how do managers keep up with the strict guidelines outlined in operations manuals? How can employees be thoroughly trained so that food is prepared properly and stored safely; that the facility is adequately maintained according to acceptable sanitation practices; and that the delivery of consistency is accomplished daily?

To help restaurant operators effectively manage their facilities, the Critereon Company, a leader in the agri-food process management industry, offers restaurant managers a proven technology that gives them the ability to comprehensively monitor their locations and rapidly identify operational sections that require corrective action.

Starting with the restaurant’s existing operations manual, Critereon technology integrates checklists and logs into an easily monitored, web based system. In addition, Critereon has adopted digital pen and paper technology that enables instant uploading of daily forms to a manager’s office computer system.

The results are the ability for a restaurant manager to handle ever-increasing time constraints in monitoring multiple sites for critical non-compliance issues such as food safety protocols, maintenance and training. Moreover, with Critereon’s technology, restaurant operators can satisfy today’s consumer needs for convenience and quality by achieving cleaner, safer and more profitable restaurants.

Critereon. Managing for Success